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Through Life’s Challenging Seasons, We’re Here to Help.

Refund Policy

Online Bill Pay Refund Policy

It is the policy of Four Seasons, The Care You Trust to refund any overpayment from the patient and/or insurance company once all open balances are satisfied. The Billing Department will work with you to resolve any billing discrepancies that may occur. A patient overpayment will be determined after reviewing all open balances for the guarantor. If the credit balance is due to a payment from a credit card, the first priority will be to send the overpayment back to the credit card issuer, otherwise, a check will be issued to the patient/guarantor. Please allow several weeks for credit balance to be processed.

If you believe you have made a payment in error or have any other issues or questions related to your payment history with Four Seasons, The Care You Trust, please call or e-mail:

Four Seasons, The Care You Trust
571 S. Allen Road
Flat Rock, NC  28731
(828)692-6178
BillingDepartment@fourseasonscfl.org