Notice Regarding Nondiscrimination & Accessibility for Individuals
Four Seasons complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity). Four Seasons does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity). Four Seasons:
- Provides free aids and services to people with disabilities to communicate effectively with us, such as: ◦
- Qualified sign language interpreters ◦
- Written information in large print, audio, accessible electronic formats, and other formats
- Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact the Director of Compliance/1557 Coordinator. If you believe that Four Seasons has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity), you can file a grievance with:
Melody King, Director of Compliance & 1557 Coordinator
571 S. Allen Rd. Flat Rock, NC 28713
866.466.9734 • TTY: 919.874.2212
[Fax]: 828.233.0355
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Director of Compliance is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW, Room 509F, HHH Building
Washington, D.C., 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at https://www.hhs.gov/ocr/complaints/index.html.
Section 504 Notice of Program Accessibility
The regulation implementing Section 504 of the Rehabilitation Act of 1973 requires that an agency/facility “… adopt and implement procedures to ensure that interested persons, including persons with impaired vision or hearing, can obtain information as to the existence and location of services, activities, and facilities that are accessible to and usable by disabled persons.” (45 C.F.R. §84.22(f)) Four Seasons and all of its programs and activities are accessible to and usable by disabled persons, including those who are deaf, hard of hearing, blind, or who have other sensory impairments. If you require any of these aids, please let a staff member know. Access features include:
- Convenient off-street parking designated specifically for disabled persons.
- Curb cuts and ramps between parking areas and buildings.
- Level access into first floor level with elevator access to all other floors.
- Fully accessible offices, meeting rooms, bathrooms, public waiting areas, patient care areas.
- A full range of assistive and communication aids provided to persons who are deaf, hard of hearing, blind, or who have other sensory impairments. There is no additional charge for such aids. Some of these aids include:
- Qualified sign language interpreters for persons who are deaf or hard of hearing
- Readers and recorded material for the blind and large print materials for the visually impaired
- Flash cards, alphabet boards and other communication boards
- Assistive devices for persons with impaired manual skills
- NC TTY.TDD: (919) 874.2212
Four Seasons provides free auxiliary aids and services (e.g. qualified sign language interpreters, accessible documents) to individuals with disabilities and free language services (e.g. interpreters, translated materials) to people with limited English proficiency, to ensure meaningful access to grievance procedures.
ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. También están disponibles de forma gratuita ayuda y servicios auxiliares apropiados para proporcionar información en formatos accesibles. Llame al 1-866-466-9734 (TTY: 1-919-874-2212) o hable con su proveedor.
注意：如果您說[中文]，我們可以為您提供免費語言協助服務。也可以免費提供適當的輔助工具與服務，以無障礙格式提供資訊。請致電 1-866-466-9734（TTY：1-919-874-2212）或與您的提供者討論。
ATTENTION : Si vous parlez Français, des services d’assistance linguistique gratuits sont à votre disposition. Des aides et services auxiliaires appropriés pour fournir des informations dans des formats accessibles sont également disponibles gratuitement. Appelez le 1-866-466-9734 (TTY : 1-xxx-xxx-xxxx) ou parlez à votre fournisseur.
تنبيه: إذا كنت تتحدث اللغة العربية، فستتوفر لك خدمات المساعدة اللغوية المجانية.
كما تتوفر وسائل مساعدة وخدمات مناسبة لتوفير المعلومات بتنسيقات يمكن
الوصول إليها مجانًا. اتصل على الرقم 1-919-874-2212
(1-866-466-9734) أو تحدث إلى مقدم الخدمة”.
LƯU Ý: Nếu bạn nói tiếng Việt, chúng tôi cung cấp miễn phí các dịch vụ hỗ trợ ngôn ngữ. Các hỗ trợ dịch vụ phù hợp để cung cấp thông tin theo các định dạng dễ tiếp cận cũng được cung cấp miễn phí. Vui lòng gọi theo số 1-866-466-9734 (Người khuyết tật: 1-919-874-2212) hoặc trao đổi với người cung cấp dịch vụ của bạn.
ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlose Sprachassistenzdienste zur Verfügung. Entsprechende Hilfsmittel und Dienste zur Bereitstellung von Informationen in barrierefreien Formaten stehen ebenfalls kostenlos zur Verfügung. Rufen Sie 1-866-466-9734 (TTY: 1-919-874-2212) an oder sprechen Sie mit Ihrem Provider.
ध्यान दें: यदि आप हिंदी बोलते हैं, तो आपके लिए निःशुल्क भाषा सहायता सेवाएं उपलब्ध होती हैं। सुलभ प्रारूपों में जानकारी प्रदान करने के लिए उपयुक्त सहायक साधन और सेवाएँ भी निःशुल्क उपलब्ध हैं। 1-866-466-9734 (TTY: 1-919-874-2212) पर कॉल करें या अपने प्रदाता से बात करें।
సావధానం: మీరు తెలుగు మాట్లాడితే, మీకు ఉచిత భాషా సహాయ సేవలు అందుబాటులో ఉంటాయి. యాక్సెస్ చేయగల ఫార్మాట్లలో సమాచారాన్ని అందించడానికి తగిన సహాయక సహాయాలు మరియు సేవలు కూడా ఉచితంగా అందుబాటులో ఉంటాయి. 1-866-466-9734 (TTY: 1-919-874-2212)కి కాల్ చేయండి లేదా మీ ప్రొవైడర్తో మాట్లాడండి.
주의: [한국어]를 사용하시는 경우 무료 언어 지원 서비스를 이용하실 수 있습니다. 이용 가능한 형식으로 정보를 제공하는 적절한 보조 기구 및 서비스도 무료로 제공됩니다. 1-866-466-9734 (TTY: 1-919-874-2212)번으로 전화하거나 서비스 제공업체에 문의하십시오.
PAALALA: Kung nagsasalita ka ng Tagalog, magagamit mo ang mga libreng serbisyong tulong sa wika. Magagamit din nang libre ang mga naaangkop na auxiliary na tulong at serbisyo upang magbigay ng impormasyon sa mga naa-access na format. Tumawag sa 1-866-466-9734 (TTY: 1-919-874-2212) o makipag-usap sa iyong provider.
