Patient Rights & Responsibilities

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The following patient rights and responsibilities are presented to the patient and family in the spirit of mutual trust and respect.

Mission Statement: Four Seasons’ mission is to co-create the care experience.

Patient Rights

To exercise my rights as a patient of Four Seasons.
To be free from discrimination or reprisal for exercising my rights.
To be informed of and participate in my plan of care.
To have my property and person treated with respect, consideration, and dignity, with full recognition of my individuality and right to privacy.
To receive care and services that are adequate, appropriate, and in compliance with relevant Federal and State laws and rules and regulations.
To be informed of the process for acceptance and continuance of service and eligibility determination.
To receive effective pain management and symptom control from Four Seasons.
To have my Advance Directives honored as permitted by local, state, and federal law.
To accept or refuse services, care, or treatment, and be informed about the consequences of such action.
To choose my attending medical provider.
To receive a copy of Four Seasons’ Notice of Privacy Practices describing my privacy rights.
To have my personal and medical records kept confidential, disclosed only with appropriate written consent or in accordance with the Notice of Privacy Practices.
To inspect and copy my health information in accordance with the Notice of Privacy Practices.
To be informed of the agency’s on-call service.
To be informed of supervisory accessibility and availability.
To be advised of the agency’s procedures for discharge.
To receive a timely response to my reasonable requests of the agency.
To receive a written statement of services provided by the agency and any charges I may be liable for paying.
To receive information about the services covered under the hospice benefit.
To receive information about the scope of services Four Seasons will provide and specific limitations on those services.
To receive health teaching and education in a language or form that I can reasonably be expected to understand.
To be involved in resolving ethical issues or conflicts about care or service.
To be notified within 10 days when the agency’s license has been revoked, suspended, canceled, annulled, withdrawn, recalled, or amended.
To be advised of the opportunity to request a copy of the agency’s policies regarding patient rights or responsibilities.
To voice grievances regarding treatment or care that is (or fails to be) furnished and the lack of respect for property by anyone who is furnishing services on behalf of Four Seasons, and not be subjected to discrimination or reprisal for doing so.
To receive care without regard to race, color, ethnicity, national origin, religion, age, sex, sexual orientation, gender identity, genetic information, disability, veteran status, socioeconomic status, type of illness, or ability to pay.
To be advised of the address and telephone number for information, questions, or complaints about services provided by the agency.
To be advised of the address and telephone number of the section of the Department of Health and Human Services responsible for the enforcement of the provisions of this part as well as the Joint Commission accrediting organization.
To be provided a copy of the declaration of Patient Rights and Responsibilities in advance of care being furnished.
To be free from mistreatment, exploitation, neglect, or verbal, mental, sexual, and/or physical abuse, including injuries of unknown source and misappropriation of patient property.
To expect that the agency shall investigate, within 72 hours, complaints made to the agency by a client or the client’s family.
To know that my family or guardian may exercise my patient rights if I have been judged incompetent by a court of law.

Specific to Elizabeth House:

To receive visitors, including children, in keeping with the security, privacy, and rights of others in the facility, as well as the Elizabeth House visitation policy.
To keep and use personal clothing and possessions.
To privacy and security of myself and my possessions.

Patient Responsibilities

I have the responsibility:

To notify Four Seasons of changes in my address, health status, medications, medical provider, or admission to a health care facility.
To notify Four Seasons of my inability to keep a scheduled appointment.
To notify Four Seasons when I feel my rights are not being respected.
To sign a release when refusing medications, treatments, the recommended plan of care, or when refusing home care services.
To notify Four Seasons if I have any changes in my health insurance benefits, such as considering a Medicare Advantage plan, HMO, etc.
To cooperate with my and Four Seasons in my treatment program.
To provide a safe home environment in which care can be given.
To treat the person or persons involved in my care with respect, consideration, and dignity regardless of age, ancestry, color, ethnicity, gender, gender identity or expression, language, military/ veteran status, national origin, race, religion, sexual orientation, or other aspect of difference.
To provide Four Seasons with a current copy of my Advance Directives, if any.
To express any concerns regarding the course of treatment or my ability to comply with instructions.
To recognize and respect the rights of our other patients, visitors, and staff. Threats, violence, disrespectful communication, or harassment of other patients or of any Four Seasons staff member, for any reason will not be tolerated. This prohibition applies to the patient as well as their family members, representatives, and visitors.

Please Note:

In addition, requests for changes of provider or other medical staff based on that individual’s race, ethnicity, religion, sexual orientation, gender, or gender identity will not be honored except in rare circumstances on a case-by-case basis. All changes of request for provider will be based on Four Seasons policy. Patients and their families, representatives and visitors are expected to respect the property of other persons and that of Four Seasons.